How to choose which team members to keep after a downgrade
Pick who stays active when you move to a plan with fewer seats.
Last updated
Audience: Owner
If your new plan allows fewer people than you have now, you'll need to choose who to keep.
- After confirming a downgrade, the Select Team Members to Keep window opens. (You can also click Select Users on the Team Management page.)
- Tick the people to keep. The Selected counter shows how many you've chosen out of how many the new plan allows.
- Click Confirm Selection. You'll see User selection saved successfully.
[Screenshot: Select Team Members to Keep]
What happens next
- People you didn't tick are marked Will be deactivated. They're deactivated on the day your plan changes.
- They move to the Deactivated tab, so you can reactivate them later if you get more seats.
- The Super Admin always stays active.
- To change your choice before the plan changes, click Review Selection.
Deadline: choose before the date shown (3 days before your plan changes). If you don't choose, your downgrade won't go ahead and you'll stay on your current plan.