Help, Support and Troubleshooting

6 articles

How to contact support

Send a message to the Arvi support team and get help.

How to use Ask ARVI, the help chat

Ask questions about Arvi and get answers from the Help Center.

How to install Arvi on your phone or computer

Add Arvi to your home screen or desktop like an app.

What works offline and what does not

What happens to Arvi, and your recordings, when the internet drops.

Fixing microphone problems

What to do when Arvi can't hear you or can't find your microphone.

Fixing "Connection Lost" and slow pages

What to do when Arvi loses connection or pages load slowly.

Questions about Help, Support and Troubleshooting

See all questions

How long does support take to answer? What are the support hours?

We typically respond within 24 hours on business days. Our support hours are Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 2:00 PM.

The page looks wrong or old. How do I refresh it?

Refresh the page: press F5 or Ctrl+R (on a Mac, Cmd+R). If it still looks wrong, sign out and sign in again.

"You don't have permission" - what does it mean?

Your role doesn't allow that action. Permissions are set by your organisation - ask your Admin if you need access.

"Access restricted" - why can't I record or create letters?

Recording and creating letters are blocked when your tokens have run out, a payment has failed, or your trial or subscription has ended. Follow the message on screen to buy tokens, update your payment or subscribe.

Why should I not type patient details in Ask ARVI?

Ask ARVI answers questions from the Help Center - it doesn't need patient information. To protect privacy, questions containing patient or personal details are blocked. Ask your question in general terms instead.