How to contact support

Audience: All

1. Click Get Support at the bottom of the sidebar. The Contact Support page opens.
2. Under Contact Details, check your Email Address (filled in for you). Add a Mobile Number if you'd like.
3. Under What do you need help with?, choose one:
   • Billing & Subscription - payment issues, plan changes, invoices
   • Technical Issue - app not working, errors, bugs
   • Account & Access - login issues, permissions, team members
   • Feature Request - suggest new features or improvements
   • General Inquiry - other questions or feedback
4. Under Details, enter a Subject and your Message (up to 2000 characters). Tell us which page you were on, what you expected to happen, and any error message.
5. Optional: click Click to attach screenshots (PNG, JPG, GIF or WebP, up to 5 files, max 5MB each).
6. Click Send Message.

[Screenshot: Contact Support page]

You'll see Request Submitted! with your ticket number, and we'll email you a confirmation.

Don't include patient details in your message or screenshots.

Other ways to get help

• Email Support - email support@arvihealth.com.
• Documentation and FAQs - browse the Help Center.

Response time and hours

We typically respond within 24 hours on business days. All times are Australian Eastern Time (AEST/AEDT).

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Sunday: Closed