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How letters move from draft to approved to sent, and where to find them.
What each letter type is for, so you can pick the right one.
Open a draft, correct the wording and save your changes.
Approve a checked letter so it's ready to send.
Email an approved letter as a PDF to the patient's GP or another doctor.
Add several email addresses so one letter goes to everyone at once.
Send a copy of a letter again, to the same or new people.
Save an approved or sent letter as a PDF, or print it.
Get a new version of a draft, or turn it into a different letter type.
Add follow-up tasks to a letter so nothing is missed before it's sent.
Send an approved letter back to My Drafts so you can change it.
Mark an approved letter as dealt with when you don't need to send it from Arvi.
Search letters by patient name, or filter by date and doctor.
Save doctors' email addresses so they're suggested next time you send.
Create a patient-friendly summary or a consultation note from an existing letter's recording.
No. Once a letter is sent it can't be recalled. If you need to send it to more people, use Re-Send.
The letter reached some recipients but not others. Check the addresses listed under Failed to deliver to:, correct them if needed, and send again to those recipients with Re-Send.
Letters show a DRAFT mark until they are approved. Click Approve and the mark is removed from the letter and its PDF.
No, it isn't always correct - always check it. Every letter is a draft generated by AI and must be reviewed by a clinician before it is approved or sent.
If your organisation turns on Auto-Archive Letters, approved and sent letters older than the chosen period (3 months, 6 months, 1 year or custom) are archived automatically. To find them, open the patient's page and use the Archived filter under Recent Letters.