Fixing microphone problems
What to do when Arvi can't hear you or can't find your microphone.
Last updated
Audience: All
"Please allow microphone access"
Your browser is blocking the microphone. Allow it - see How to allow the microphone in your browser.
"No microphone found"
- Plug in your microphone or headset.
- Check it's switched on and not muted.
- Check your computer's sound settings and choose the right microphone as the input.
- Refresh the page and try again.
"No audio detected. Please check your microphone."
Arvi can't hear anything 10 seconds after starting.
- Check the microphone isn't muted.
- Speak closer to the microphone.
- Close other apps that might be using it (for example Zoom or Teams).
Telehealth: "Browser not supported"
Recording telehealth calls needs Chrome or Edge. Open Arvi in one of these browsers.
Still not working?
- Restart your browser.
- Try another microphone or headset.
- Contact support - see How to contact support.