Fixing "Connection Lost" and slow pages

Audience: All

If you see "Connection Lost"

1. Check your internet - try opening another website.
2. If you're on Wi-Fi, move closer to the router or try a wired connection.
3. Click Try Again to reload the page.

The message closes by itself as soon as your connection is back. If you click Dismiss while still offline, it comes back after a few seconds.

If pages are slow or look wrong

• Refresh the page (press F5 or Ctrl+R; on a Mac, Cmd+R).
• Close tabs you don't need.
• Make sure your browser is up to date. Chrome works best.
• Sign out and sign in again.

Still having trouble? Contact support and tell us which page was slow and when - see How to contact support.

[Screenshot: Connection Lost message with Try Again]