Seats explained: free seats, team seats and "User limit reached"
How seats work and what to do when you reach your user limit.
Last updated
Audience: Admin
Each person in your clinic uses a seat. Your plan includes a set number of seats, and you can buy more.
On Team Management → Members, you'll see two groups:
- Free Seats - Always included. One Admin is always free.
- Team Seats - everyone else. The counter shows how many you're using, for example 3 / 5 seats.
You can also see your seats on the Billing page, in the Team Seats card.
[Screenshot: Free Seats and Team Seats]
"User limit reached"
When all your seats are used, you'll see User limit reached and Invite Member is greyed out. To add someone, you can:
- Click Add Seats to buy more seats - see How to add seats.
- Click Upgrade Plan to move to a bigger plan - see How to change your plan.
- Deactivate someone who no longer needs access.